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Emergency Call Handler

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Emergency call handlers are the first point of contact for the public in providing lifesaving advice and assistance. They are responsible for prioritising calls and giving first aid and medical advice over the telephone, in emergency 999 and non-emergency situations. Most jobs are with the NHS.

The Work

You could be:

Pay

Scottish ambulance staff are paid on the NHS Agenda for Change. The current pay scales are from April 2017. Emergency call handlers are on Band 3, £17,760 to £20,727 a year. Emergency medical dispatchers are on Band 4, £20,302 to £22,910 a year.

You might get shift allowance for working any unsocial hours.

Conditions

Workforce Employment Status

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Getting In

Job vacancies appear on the My Job Scotland website.

Workforce Education Levels (UK)

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Job Outlook Scotland

Employment

Unemployment

Percentage of workforce registered as unemployed (Scotland)

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Job Outlook Scotland and UK

  Scotland
2017
3550
0.6 %
RISE
2022
3571
  United Kingdom
2017
32005
0.5 %
RISE
2022
32166

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What Does it Take?

You must be:

Training

Getting On

Contacts

The following organisations may be able to provide further information.

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Career Area

Health and Medicine

Career Sectors

Alternative Medicine

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