Planit


Customer Service Administrator

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A customer service administrator answers customer enquiries about the goods or services an organisation provides and handles any complaints.

The Work

You could be:

Pay

The figures below are only a guide. Actual pay rates may vary, depending on:

Starting salaries are generally in the range £14,000 to £16,000 a year, rising to around £22,000 or more with experience. Some companies offer basic salary plus commission or bonuses for meeting targets.

Conditions

Workforce Employment Status

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Getting In

You could work for an organisation such as a bank, a hotel chain, an insurance firm, a local authority or utility company.

Workforce Education Levels (UK)

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Job Outlook Scotland

Employment

Unemployment

Percentage of workforce registered as unemployed (Scotland)

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Job Outlook Scotland and UK

  Scotland
2018
23106
1.5 %
RISE
2023
23446
  United Kingdom
2018
293844
2.1 %
RISE
2023
300116

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What Does it Take?

You should be:

Training

Getting On

Video

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Contacts

The following organisations may be able to provide further information.

Institute of Customer Service (ICS)
Tel: 0207 260 2620
Website: http://www.instituteofcustomerservice.com
Twitter: @instituteofcs

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Career Sectors

Administration and Management General

Economics

Human Resource Management

Public Services Administration