careful, and able to pay close attention to detail
able to work calmly when under pressure
discreet and able to keep records confidential
good at working in a team
pleasant, tactful and able to talk to people from all backgrounds, particularly when they are anxious or upset
able to prioritise your workload.
You would train on the job under the supervision of experienced members of staff.
You can study for relevant qualifications while you are working, such as in administration or customer care.
Modern Apprenticeships involve on the job training leading to either SVQ (Scottish Vocational Qualifications) Healthcare Support (Non-Clinical) at SCQF Level 6 or SVQ Business and Administration at SCQF level 5 or 6.
You can also study for various qualifications from the Institute of Health Record and Information Management (IHRIM).
Qualifications from the IHRIM are available at Foundation, Certificate and Diploma level.
Courses may require part time attendance at college or study through distance learning.
With experience, you could gain promotion to a supervisory or management post.
Your promotion prospects may be improved if you take IHRIM qualifications.
You might move into other NHS roles involving patient contact, such as counselling or patient care.
With further training, you may be able to become aMedical Secretary or move into related work outside the health sector.