Post office customer service consultants work behind the counter in post offices. They serve customers and help them with a wide range of services while promoting goods and meeting sales targets.
The Work
You could be:
promoting goods and services to customers and doing your best to meet sales targets
weighing and measuring parcels and letters, working out postage costs and selling stamps
dealing with financial services, such as benefits and pensions payments, savings accounts and premium bonds
dealing with foreign exchange and health and travel insurance and helping customers apply for passports
dealing with applications for driving licences
processing customer payments for electricity, gas, phones, road tax and TV licences
keeping records and making sure the books balance at the end of each day
in some cases, selling goods in a shop attached to the post office, such as small gifts or greetings cards
ensuring that the shop is clean and tidy and that stock is displayed appropriately.
Pay
The figures below are only a guide. Actual pay rates may vary, depending on:
where you work
whether you work for a post office or a sub-post office
the demand for the job.
Current salary for a post office customer service consultant in Scotland is usually around £17,200 to £26,000 a year. There is a final salary pension scheme. There may also be discounts on financial products such as insurance and credit cards.
Conditions
You would work in a post office, which may be based in a newsagent or supermarket.
It can sometimes be very busy, and you could be under pressure with queues to deal with, each customer wanting something different.
You would work 5 days between Monday and Saturday, with possibly one late evening during the week.
Part time work and temporary contracts are common.
You may have to wear a uniform which the organisation will provide.
2025
