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Railway Station Assistant

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Railway station assistants carry out a range of duties on the platform and more generally around the station. These may include dealing with passengers, checking tickets, shunting wagons, loading, unloading and moving luggage and parcels or sweeping the platforms. Specific job titles include gateline assistant, ticket examiner and customer service assistant.

The Work

You could be:

Pay

The figures below are only a guide. Actual pay rates may vary, depending on:

Railway stations assistants receive a training salary of £17,880 a year. Once qualified you can earn between £24,275 and £29,541 a year, depending on the specific role.

There is also free or reduced rail travel for yourself and your immediate family.

Conditions

Workforce Employment Status

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Getting In

The main employer is ScotRail, which runs over 2,300 services every day, and is responsible for nearly 5,000 employees.

Workforce Education Levels (UK)

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Job Outlook Scotland

Employment

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Job Outlook Scotland and UK

  Scotland
2019
1654
0.2 %
RISE
2024
1657
  United Kingdom
2019
16315
1.8 %
RISE
2024
16604

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What Does it Take?

You need to have:

You have to be able to:

Training

Getting On

Contacts

The following organisations may be able to provide further information.

Abellio Scotrail
Website: http://www.scotrail.co.uk/about-scotrail/careers
Twitter: @ScotRail
Facebook: https://www.facebook.com/ScotRail

Abellio took over the Scotrail franchise from First Group Plc in 2015

People 1st - Careers That Move
Website: http://www.careersthatmove.co.uk
Website (2): http://www.people1st.co.uk/
Twitter: @p1stgroup

People 1st is the Sector Skills Council for the hospitality, passenger transport, travel and tourism industries. Careers That Move is in association with People 1st and the UKSP. It is the careers website for passenger transport and travel.

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