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Railway Station Assistant

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Railway station assistants carry out a range of duties on the platform and more generally around the station. These may include dealing with passengers, checking tickets, loading, unloading and moving luggage and parcels or keeping the platforms clear. Specific job titles include gateline assistant, ticket examiner and customer service assistant.

The Work

You could be:

Pay

The figures below are only a guide. Actual pay rates may vary, depending on:

Railway stations assistants receive a training salary of £18,730 a year. Once qualified salaries may differ depending on the specific role. For example, as of November 2022 a station gateline customer service assistant earns £21,254 a year after training.

There is also free or reduced rail travel for yourself and your immediate family.

Conditions

Workforce Employment Status

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Getting In

In Scotland the main employer is ScotRail, which runs over 2,000 services every day, and is responsible for nearly 5,000 employees.

Workforce Education Levels (UK)

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Job Outlook Scotland

Employment

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Job Outlook Scotland

  Scotland
2022
1344
0 %
SAME
2027
1344

LMI data powered by EMSI UK

What Does it Take?

You need to have:

You have to be able to:

Training

Getting On

Video

Courtesy of Scotrail

Contacts

The following organisations may be able to provide further information.

Abellio Scotrail
Website: http://www.scotrail.co.uk/about-scotrail/careers
Twitter: @ScotRail
Facebook: https://www.facebook.com/ScotRail

Abellio took over the Scotrail franchise from First Group Plc in 2015

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