Railway Station Assistant

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Railway station assistants carry out a range of duties on the platform and more generally around the station. These may include dealing with passengers, checking tickets, shunting wagons, loading, unloading and moving luggage and parcels or sweeping the platforms. Specific job titles include gateline assistant, ticket examiner and customer service assistant.

The Work

You could be:


The figures below are only a guide. Actual pay rates may vary, depending on:

A Modern Apprentice working with ScotRail earns £15,430 a year. Once qualified you can earn up to around £21,000 a year, depending on the specific role. With experience this can rise to £28,000 a year.

There is also free or reduced rail travel for yourself and your immediate family.


Employment Status UK %

Past Unemployment

Year Unemployed

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Getting In

The main employer is ScotRail, which is responsible for 4,850 employees carrying 227,000 passengers on 2,000 services per day.

Predicted Employment in Scotland

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What Does it Take?

You need to have:

You have to be able to:


Getting On


The following organisations may be able to provide further information.

Abellio Scotrail
Tel: 0344 811 0141
Twitter: @ScotRail

Abellio took over the Scotrail franchise from First Group Plc in 2015

People 1st - Careers That Move
Website (2):
Twitter: @p1stgroup

People 1st is the Sector Skills Council for the hospitality, passenger transport, travel and tourism industries. Careers That Move is in association with People 1st and the UKSP. It is the careers website for passenger transport and travel.

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Air Transport


Rail Transport

Road Transport

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