Airline or Airport Passenger Service Assistant

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Airline passenger service assistants ensure that passengers, and their luggage, get on the right flight. They are sometimes called airport information assistant, airline customer service agent or passenger handling agents.

The Work

Working for an airline or ground handling agent you could be:

Working for an airport you could be:


The figures below are only a guide. Actual pay rates may vary, depending on:

Salaries are around £14,000 to £18,000 a year. With supervisory or management duties, you may be able to earn £22,000 and above.


Employment Status UK %

Past Unemployment

Year Unemployed

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Getting In

Jobs are sometimes advertised on various airline, airport and ground staff handling companies’ websites but are also advertised in Job Centres and in newspapers. There is a lot of competition for jobs. You may be able to get part time or temporary work during busy holiday seasons.

Predicted Employment in Scotland

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What Does it Take?

You need to be:

You need to have:


Getting On

After suitable experience you may gain promotion to supervisor or manager or flight dispatcher.

More Information

Scotland has six main airports: Aberdeen, Dundee, Inverness, Edinburgh, Glasgow and Glasgow Prestwick. There are also about a dozen small airports serving individual Scottish islands.


The following organisations may be able to provide further information.

Aviation job search website

People 1st - Careers That Move
Website (2):
Twitter: @p1stgroup

People 1st is the Sector Skills Council for the hospitality, passenger transport, travel and tourism industries. Careers That Move is in association with People 1st and the UKSP. It is the careers website for passenger transport and travel.

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