Optical assistants are the first point of contact for customers. They welcome customers into the store, carry out pre-screening tests and help customers select the correct frames and lenses for their prescription.

The Work

You could be:

• greeting customers at the door as they enter the shop
• helping customers select the correct frame for their lenses
• measuring the frames and ensure they fit perfectly
• ordering prescription glasses and contact lenses in for the customer
• making follow up appointments for customers
• making adjustments to the frames when the customer collects their glasses
• carrying out pre-screening tests such as retinal imaging and pressure and visual field testing
• explaining offers and products to customers
• taking payments from customers.

Pay

Pay rates vary, depending on:

• where you work
• the size of company or organisation you work for
• the demand for the job.

Salaries for optical assistants are usually in the region of £15,000 to £18,000 a year.

Conditions

• You would work in a shop.
• You may spend a lot of the day on your feet.
• You would usually work 5 days out of 7 including some late evenings and weekends.
• You would wear a uniform.

Getting In

• A good general education is required. Most employers ask for at least English and Maths at National 5.
• Basic IT skills will be required.
• Relevant experience in a customer service or retail role would be an advantage, and may be necessary.
• Experience working in a retail environment would be useful.

Job Outlook Scotland

Job Outlook Scotland and UK

  Scotland

2018

6535

3.6 %

RISE

2023

6772

  United Kingdom

2018

76582

3 %

RISE

2023

78862

LMI data powered by EMSI UK

What Does it Take?

You should be:

• able to communicate with people of all ages and from different backgrounds
• able to work well as part of a team
• enthusiastic and willing to learn
• friendly, courteous and approachable
• able to provide excellent customer service
• able to sell products and services
• up to date with current styles
• tactful and diplomatic.

Training

• Training is on the job.
• You would study for the Worshipful Company of Spectacle Makers Certificate in Optical Care at SCQF Level 5, which is supported by NHS Education for Scotland, and is approved by the Scottish Qualifications Authority (SQA).
• This combines distance learning and three tutor-led workshops, normally held at the Stirling Management Centre.
• Full funding support is often available for eligible learners.

Getting On

• After completing the Certificate at SCQF Level 5, you could go on the complete the one-year Certificate in Optical Care at SCQF Level 7 through distance learning. You may be able to obtain sponsorship through the National Health Education Service for Scotland.
• Completion of the Certificate at SCQF Level 7 would allow you to progress to the Association of British Dispensing Opticians (ABDO) Diploma in Ophthalmic Dispensing.

Contacts

The following organisations may be able to provide further information.