Most jobs are with local authorities, but there are also jobs with housing associations and voluntary bodies.
You need a good general education. Some employers may expect you to have or be working towards Scottish Vocational Qualification (SVQ) Social Services and Healthcare at SCQF Level 6 to meet the requirements of the Scottish Social Services Council (SSSC) registration within a certain timescale.
Many employers insist you have a current health and hygiene certificate or a first aid certificate.
Experience of working in a housing or social care setting is usually required.
You would be expected to have a current knowledge of procedures, standards and legislation.
A driving licence is useful and may be essential for some jobs.
For many people this is a second career.
You will require a satisfactory criminal record check from Disclosure Scotland to show that you are suitable for this type of work. Contact Disclosure Scotland for details on the type you would need.
What Does it Take?
You should be:
patient and tolerant
caring, sympathetic and supportive
motivated and enthusiastic
friendly, helpful and a good listener
willing to take responsibility
a good organiser
assertive, but tactful – you may need to settle disputes between residents
able to react quickly and keep calm in emergencies.
Training is usually on the job.
You may take courses offered by the Chartered Institute for Housing (CHI). See the CHI website for more details.
You may move from a small sheltered housing complex to a larger one.
You may become manager of groups of sheltered housing throughout a local authority, or with a housing association or voluntary body.
You may go on to study for SVQ Social Services and Healthcare at SCQF Level 7, or complete the Modern Apprenticeship in Care Services Leadership and Management at SCQF Level 10, and move into a management role (for example see Care Home Manager job profile).