A travel agency manager is responsible for the smooth running of a travel company, which may be in a shop open to the public or based in a call centre. You may specialise in leisure or business travel.
You could be:
organising staff recruitment, training and administration
arranging work rotas for staff and allocating tasks
managing budgets, meeting sales targets and maximising profits
liaising with head office and tour operators for marketing purposes
handling mail, email, phone enquiries and any customers’ complaints
updating holiday information and drawing any important new information to the attention of the staff
selling package holidays and individual travel elements, including flights, hotels and car hire
writing reports for head office
holding meetings to motivate the team to meet their sales targets.
The figures below are only a guide. Actual pay rates may vary, depending on:
where you work
the size of the company or organisation you work for
the demand for the job.
Starting pay before commission can be from £20,000 to £26,000 a year. With experience this can rise to around £35,000 a year or more. You may also earn target related bonuses and get perks such as discounts on holidays.
You will work in a shop or a call centre.
You would work around 35 hours a week, including some evenings and weekends.
You may travel to conferences throughout the UK and abroad.
You will usually wear a uniform, which is provided.
There is no one single way into this career.
You could come into management after doing a degree (SCQF Level 9-10), HND (SCQF Level 8) or an HNC (SCQF Level 7) in travel and tourism.
For entry to a degree you usually need 4-5 Highers; for entry to an HNC or HND you usually need 1-2 Highers.
You might get promotion after experience as a travel consultant.
You might get into travel agency work through a Modern Apprenticeship. See Travel Consultant job profile.
IT skills are important. You usually need a good knowledge of web-based systems and specialist booking software.
Ability in foreign languages is useful.
Vacancies appear in trade journals such as Travel Weekly, Travel Trade Gazette and on websites which advertise travel jobs such as traveljobsearch.com.