A hotel receptionist takes bookings, checks guests in and out of the hotel, allocates rooms and keys, and is the main point of contact between the guests and the staff.
You could be:
taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
checking in guests, allocating rooms and handing over keys
answering questions about hotel facilities and about local transport, places of interest and entertainment
using sales skills to promote additional hotel services and facilities
dealing with special requests, such as room service, taxi bookings or wake-up calls
passing on messages to guests and taking mail for posting
passing on any guests' problems to the appropriate member of staff
answering the phone, operating the switchboard and dealing with the email and mail
checking out guests, adding up their bills and taking their credit, debit card or cash payments.
The figures below are only a guide. Actual pay rates may vary, depending on:
where you work
the size of company or organisation you work for
the demand for the job.
Starting pay is often based on the National Minimum Wage (NMW) or the National Living Wage (NLW).
As of 1 April 2023 the National Minimum Wage is £5.28 an hour for workers under 18, £7.49 an hour for workers aged 18 to 20 and £10.18 an hour for workers aged 21 to 22. The National Living Wage for those aged 23 and over is £10.42 an hour.
The apprentice rate, for those aged under 19 or aged 19 or over and in the first year of their apprenticeship, is £5.28 an hour (1 April 2023).
Hourly pay for qualified hotel receptionists can rise to £11 or more. Benefits can include a free uniform, free on-shift meals and discounts on hotel rates.
You work shifts including early mornings, nights and weekends.
The job may be seasonal.
Part time work is common.
You stand or sit at the reception counter in the lobby.
You may wear a uniform provided by the hotel.
Some hotels are in remote areas, such as the Highlands and Islands.