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Insurance Claims Handler

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Insurance claims handlers, also called claims technicians, deal with claims made on insurance policies. Claims can be in connection with a wide range of matters, such as motor vehicle theft or accident, storm damage, illness or house theft.

The Work

You could be:

Pay

The figures below are only a guide. Actual pay rates may vary, depending on:

The starting salary is likely to be between £15,000 and £18,000 a year. More experienced claims handlers can earn between £20,000 and £30,000 a year. Claims managers can make between £40,000 to £50,000 per year or more.

There may also be benefits such as performance-related bonuses, cheap mortgage and insurance and a pension scheme.

Conditions

Workforce Employment Status

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Getting In

You would work for an insurance company or an insurance broker. Firms vary widely in size, but tend to be located in major towns and cities, with call centres based throughout the country.

Workforce Education Levels (UK)

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Job Outlook Scotland

Employment

Unemployment

Percentage of workforce registered as unemployed (Scotland)

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Job Outlook Scotland and UK

  Scotland
2018
1537
1.4 %
FALL
2023
1516
  United Kingdom
2018
20377
0.9 %
RISE
2023
20566

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What Does it Take?

You need to have:

You need to be:

Training

Getting On

Contacts

The following organisations may be able to provide further information.

Chartered Institute of Loss Adjusters (CILA)
Tel: 020 3861 5720
E-mail: info@cila.co.uk
Website: http://www.cila.co.uk/

Chartered Insurance Institute (CII)
Tel: 020 8989 8464
E-mail: customer.serv@cii.co.uk
Website: http://www.cii.co.uk/
Website (2): http://www.discoverrisk.co.uk/
Twitter: @CIIGroup

Claims Faculty (part of the CII)
Tel: 020 8989 8464
E-mail: customer.serv@cii.co.uk
Website: http://www.cii.co.uk/membership/faculties/claims/claims-faculty
Twitter: @CIIGroup

The Claims Faculty has been set up jointly by the Chartered Insurance Institute and the Chartered Institute of Loss Adjusters. It replaces the former Society of Claims Technicians.

Financial Conduct Authority (FCA)
Tel: 0800 111 6768
Website: http://www.fca.org.uk
Twitter: @TheFCA

The FCA is the regulatory authority for the financial services industry in the UK. Their aim is to protect consumers, ensure the industry remains stable and promote healthy competition between financial services providers.

London Institute of Banking and Finance
Tel: 01227 818609
E-mail: customerservices@libf.ac.uk
Website: http://www.libf.ac.uk
Twitter: @StudyLIBF
Facebook: https://www.facebook.com/StudyLIBF

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