Do you enjoy working with people and using your communication skills? Are you happy to go the extra mile to provide customers with excellent service, including working longer hours? If so, then hospitality, leisure and tourism could be the industry for you.
This industry needs friendly, outgoing, helpful and well organised people.
The hospitality and tourism industry is very important to Scotland, employing around 211,000 people (9% of the Scottish workforce), across around 13,500 diverse businesses.
This is a wide ranging area, with jobs available at all levels. In hospitality you would be providing food, drink or accommodation services to customers. Leisure involves providing support in recreational activities. Travel and tourism can be a combination of both leisure and hospitality and also overlap with the culture and heritage sector in terms of certain visitor attractions.
All areas of this industry also involve an element of retail and jobs such as airline cabin crew and cruise ship workers are covered in the career area ‘Transport and Distribution’.
There may also be opportunities to work abroad.
You might work for:
It is predicted that by 2024 the UK hospitality and tourism sector will need to recruit a further 1.3 million staff, 325,000 of those new jobs. Across the UK, the travel industry needs to recruit an additional 53,138 staff by the end of 2024. 13,285 of these will be new jobs.
Overseas and domestic visitors to Scotland increased to over 15.5 million in 2015, a 10% rise from 2014, indicating that the hospitality and tourism sector is healthy. There are also a number of large hotel and leisure developments planned for the next few years, with demand currently exceeding supply.