Do you enjoy working with people and using your communication skills? Are you happy to go the extra mile to provide customers with excellent service, including working longer hours? If so, then hospitality, leisure and tourism could be the industry for you.
This industry needs friendly, outgoing, helpful and well organised people.
The hospitality and tourism industry is very important to Scotland, employing around 206,000 people, across around 14,000 diverse businesses.
This is a wide ranging area, with jobs available at all levels. In hospitality you would be providing food, drink or accommodation services to customers. Leisure involves providing support in recreational activities. Travel and tourism can be a combination of both leisure and hospitality and also overlap with the culture and heritage sector in terms of certain visitor attractions.
All areas of this industry also involve an element of retail and jobs such as airline cabin crew and cruise ship workers are covered in the career area ‘Transport and Distribution’.
There may also be opportunities to work abroad.
You might work for:
It is predicted that by 2024 the UK hospitality and tourism sector will need to recruit a further 1.3 million staff, 325,000 of those new jobs. Across the UK, the travel industry needs to recruit an additional 53,138 staff by the end of 2024. 13,285 of these will be new jobs.
The Scottish Government has identified tourism as one of six growth areas. With an annual contribution of £6 billion to the economy, it’s an important industry in which some of its sectors are predicted to grow.
According to a report from PWC UK, the hotel sector in Glasgow is growing at eight times the UK average. A number of new hotels opened in the city in 2018, increasing international visitors by a fifth. Aberdeen and Edinburgh also saw new hotel openings.
Developments are also happening outwith the major cities. The Scottish Government is helping to fund a new forest tourism attraction in the Scottish Borders, which will produce jobs, increase visitors to the area and increase income.