Hospitality, Leisure and Tourism

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Do you enjoy working with people and using your communication skills? Are you happy to go the extra mile to provide customers with excellent service, including working longer hours? If so, then hospitality, leisure and tourism could be the industry for you.

This industry needs friendly, outgoing, helpful and well organised people.

The hospitality and tourism industry is very important to Scotland, employing around 218,000 people, across around 14,970 diverse businesses.

A new strategy was launched in March 2020 called Scotland Outlook 2030 covering the Scottish Government's way forward for Scottish Tourism. 

What areas can I work in?

This is a wide ranging area, with jobs available at all levels. In hospitality you would be providing food, drink or accommodation services to customers. Leisure involves providing support in recreational activities. Travel and tourism can be a combination of both leisure and hospitality and also overlap with the culture and heritage sector in terms of certain visitor attractions.

All areas of this industry also involve an element of retail and jobs such as airline cabin crew and cruise ship workers are covered in the career area ‘Transport and Distribution’.

There may also be opportunities to work abroad.

To see the routes to getting into each of these sectors, take a look at our Career Pathway.

What kind of companies can I work for?

You might work for:

What’s the job market like?

The Scottish Government has identified tourism as one of six growth areas. With an annual contribution of £11billion to the economy, it’s an important industry in which some of its sectors are predicted to grow.

A new free to use jobs portal was launched in March 2020 supported by Scottish Tourism Alliance and UK Hospitality to help displaced workers affected by COVID-19.

Facts and figures

Want to find out more?

You can find out more information on the Hospitality Guild and Careers that Move websites. These are both run by People 1st.




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