IT Support Engineer

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IT support engineers install and maintain computer hardware and software systems for a wide range of businesses, in both the private and public sectors.

Different companies use different job titles, so this job is also known as desktop server or application support engineer, IT technical support officer, or technician.

The Work

You could be:

Depending on the size of the organisation you work for, you may carry out duties in all areas of IT or specialise in one, such as networks or hardware.


The figures below are only a guide. Actual pay rates may vary, depending on:

A newly qualified IT support engineer earns around £18,000 to £25,000 a year. With experience this can rise to £50,000 a year or more.


Workforce Employment Status

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Getting In

Some engineers in this field work for large organisations which are major users of computer systems and networks such as banks, utilities, schools and colleges and the National Health Service (NHS). Others work for computer manufacturers or for specialist service firms.

Workforce Education Levels (UK)

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Job Outlook Scotland


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Job Outlook Scotland

2 %

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What Does it Take?

You need to have:

You need to be able to:


Getting On

More Information

If you are considering a career in IT why not take a look at the Tech Future Careers website. You will find the video case studies of workers and general information on the industry useful.

For more information please see organisation below:

BCS, The Chartered Institute for IT


Courtesy of Enterprise Foundation

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Career Area

Computing and ICT

Career Sectors

Computer Skills

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