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IT Support Engineer

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IT support engineers install and maintain computer hardware and software systems for a wide range of businesses, in both the private and public sectors.

Different companies use different job titles, so this job is also known as desktop server support engineer, IT technical support officer, or technician.

The Work

You could be:

Depending on the size of the organisation you work for, you may carry out duties in all areas of IT or specialise in one, such as networks or hardware.

Pay

The figures below are only a guide. Actual pay rates may vary, depending on:

The starting salary for a Modern Apprentice is often based on the National Minimum Wage (NMW), but some employers may offer a higher salary. At present the apprentice rate, for those aged under 19 or aged 19 or over and in the first year of their apprenticeship, is £3.90 an hour (1 April 2019).

A newly qualified IT support engineer earns around £18,000 to £24,000 a year. With experience this can rise to £40,000 a year or more.

Conditions

Workforce Employment Status

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Getting In

Some engineers in this field work for large organisations which are major users of computer systems and networks such as banks, utilities, schools and colleges and the National Health Service (NHS). Others work for computer manufacturers or for specialist service firms.

Workforce Education Levels (UK)

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Job Outlook Scotland

Employment

Unemployment

Percentage of workforce registered as unemployed (Scotland)

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Job Outlook Scotland and UK

  Scotland
2019
8118
1.1 %
RISE
2024
8210
  United Kingdom
2019
101890
2.4 %
RISE
2024
104363

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What Does it Take?

You need to have:

You need to be able to:

Training

Getting On

More Information

If you are considering a career in IT why not take a look at the Tech Future Careers website. You will find the video case studies of workers and general information on the industry useful.

Contacts

The following organisations may be able to provide further information.

BCS, The Chartered Institute for IT
Tel: 01793 417417
Website: http://www.bcs.org
Twitter: @bcs
Facebook: https://www.facebook.com/IT.BCS/

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Career Area

Computing and ICT

Career Sectors

Computer Skills

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