Planit


Technical Support Engineer

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Technical support engineers provide specialist advice and support by means of a telephone or online service. They help solve any technical problems that their business or retail customers are having using their company’s products.

The Work

Technical support engineers can specialise in one or more areas, such as:

You might:

Pay

The figures below are only a guide. Actual pay rates may vary, depending on:

Starting salaries are typically between £18,000 and £25,000 a year, rising to around £40,000 a year or more with experience. Some employers offer additional benefits such as a bonus scheme, private health care and pension scheme.

Conditions

Workforce Employment Status

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Getting In

Due to ongoing advances in technology, the job prospects for technical support engineers are good. There are a wide range of opportunities with technological suppliers, manufacturers and service providers. Look for jobs in the press and on the internet, including employment agencies and job websites such as The Engineer. Individual employers also directly advertise vacancies on their websites.

Workforce Education Levels (UK)

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Job Outlook Scotland

Employment

Unemployment

Percentage of workforce registered as unemployed (Scotland)

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Job Outlook Scotland and UK

  Scotland
2018
11723
2.6 %
RISE
2023
12023
  United Kingdom
2018
174773
2.2 %
RISE
2023
178612

LMI data powered by EMSI UK

What Does it Take?

You should have:

You should be able to:

Training

Getting On

Contacts

The following organisations may be able to provide further information.

BCS, The Chartered Institute for IT
Tel: 01793 417417
Website: http://www.bcs.org
Twitter: @bcs
Facebook: https://www.facebook.com/IT.BCS/

Institution of Engineering and Technology
Tel: 01438 313311
E-mail: postmaster@theiet.org
Website: http://www.theiet.org/
Twitter: @TheIET
Facebook: https://www.facebook.com/TheInstitutionofEngineeringandTechnology

SEMTA (Science, Engineering and Manufacturing Technologies Alliance)
Tel: 0845 643 9001
E-mail: customerservices@semta.org.uk
Website: http://www.semta.org.uk/
Twitter: @SemtaSkills
Facebook: https://www.facebook.com/SemtaSkills?ref=hl

SEMTA is the Sector Skills Council for science, engineering and manufacturing technologies.

Service Desk Institute
Tel: 01689 889 100
E-mail: hello@sdi-e.com
Website: http://www.servicedeskinstitute.com
Twitter: @sdi_institute
Facebook: https://www.facebook.com/TheServiceDeskInstitute

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Engineering

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