Planit


Customer Service

Dundee and Angus College

Venues

Learning Centres

Content

This course consists of 2 mandatory units - Communicate using customer service language and Follow the rules to deliver customer service. 5 optional units can be chosen from an extensive list of units reflecting the wide range of customer service job roles.

Entry Requirements

No formal entry requirements. You will be employed in a suitable post with access to duties in relation to customer service.

Progression Routes

SVQ Customer Service at SCQF Level 6

Start Date

Flexible

Qualification

SVQ

Award

at SCQF Level 5

Study Method

Part time (work based)

Course Length

1 year

Department

Business and Administration

SCQF Level

5

Cost

£1250.00

Career Sectors

Administration and Management General

Economics

Human Resource Management

Public Services Administration