This course consists of 2 mandatory units - Communicate using customer service language and Follow the rules to deliver customer service. 5 optional units can be chosen from an extensive list of units reflecting the wide range of customer service job roles.
No formal entry requirements. You will be employed in a suitable post with access to duties in relation to customer service.
SVQ Customer Service at SCQF Level 6
at SCQF Level 5
Part time (work based)
Business and Administration