This course will introduce you to the knowledge and skills that are important in the Financial Services sector and in various types of roles such as Customer Service Officer; Complaints Handler; Compliance Officer; Relationship Officer and ICT Systems Support Officer.
Financial Services: An Introduction; Financial Services: The Regulatory Framework; Financial Services: Communication; Financial Services: Promoting Positive Customer Relationships; Financial Services: Personal Finance Awareness; Accounting – Financial, Management and Book-keeping; Economics; Understanding Business; Finance and Human Resources; IT – Microsoft Office – Excel, Word and Access.
* Subjects may vary.
4 subjects at National 5 including a maths based subject, or relevant Foundation Apprenticeship, or relevant NQ at SCQF Level 5. Interview.
HND Accounting or Administration or Business.
Business and Finance