Planit


Principles of Customer Service (NCFE)

North East Scotland College

Venues

Off campus

Content

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position. This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery; Unit 2: Understand customers; Unit 3: Understand employer organisations; Unit 4: Understand how to communicate with customers; Unit 5: Understand how to handle customer information; Unit 6: Understand how to resolve problems and deliver customer service to challenging customers; Unit 7: Understand how to develop customer relationships
What you will need

Entry Requirements

No formal entry requirements. However students will need internet access and IT equipment to complete this course.

Start Date

Flexible

Qualification

Other

Study Method

Distance and Flexible learning

Course Length

18 weeks

Department

Business and Management

SCQF Level

5

Cost

£80.00