This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position. This course is split into seven manageable units:
Unit 1: Principles of customer service and delivery; Unit 2: Understand customers; Unit 3: Understand employer organisations; Unit 4: Understand how to communicate with customers; Unit 5: Understand how to handle customer information; Unit 6: Understand how to resolve problems and deliver customer service to challenging customers; Unit 7: Understand how to develop customer relationships
What you will need
No formal entry requirements. However students will need internet access and IT equipment to complete this course.
Distance and Flexible learning
Business and Management