Venues

Off campus

Content

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position. This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery; Unit 2: Understand customers; Unit 3: Understand employer organisations; Unit 4: Understand how to communicate with customers; Unit 5: Understand how to handle customer information; Unit 6: Understand how to resolve problems and deliver customer service to challenging customers; Unit 7: Understand how to develop customer relationships
What you will need

Entry Requirements

No formal entry requirements. However students will need internet access and IT equipment to complete this course.