East End Campus
This course aims to provide an introduction to the world of retail and dealing with customers. It is a “hands on” course that includes a short work placement. You will get the opportunity to use a range of business equipment, set up a “pop-up shop” and practice running your own enterprise activity. You will also undertake a short work placement in a retailer towards the end of the course.
Product and Service Requirements; Social Media for Customer Service; Interacting with Customers; Marketing: An Introduction; Work Placement; Communication; Handling Money; Money Management; IT Skills; Developing Skills for Employability; Enterprise Activity; Working for Yourself; Business in Action; Influences in Business; Business Assignment.
The following five SQA Awards are built into this course:
Employability Award (level 4); Personal Finance Award (level 4); National Progression Award in Customer Service (level 4); National Progression Award in Business and Marketing (level 4); National 4 Business.
Relevant subjects including English and Maths at SCQF Level 3 or 4. Basic IT skills are essential.
Level 5 programmes in Business, Business and Accounting or Administration and IT.