Planit


Customer Service

West Lothian College

Content

The Scottish Vocational Qualification (SVQ) in Customer Service at SCQF Level 6 allows candidates to demonstrate competence in job related skills in their particular area of work.

These qualifications have been designed in partnership and are jointly awarded with the Skills CFA Sector Skills Council to ensure relevance to the sector.

Upon successful completion, learners will gain an international recognised qualification which guarantees that they have the skills, knowledge and abilities required to carry out their role successfully.

Entry Requirements

Candidates must be in a work place where they are carrying out relevant tasks and responsibilities which allow then to gather the required evidence. No prior qualifications are required to undertake this qualification, although a minimum of six months experience in this sector is required.

Progression Routes

Relevant HNC

Start Date

Flexible

Qualification

SVQ

Award

at SCQF Level 6

Study Method

Part time (work based)

Course Length

1 year

Department

Business & Management

SCQF Level

6

Cost

£800.00