Planit


Customer Service with Public Sector Organisations (PDA)

South Lanarkshire College

Content

Core units:
Applying the principles of customer service within a public sector organisation; Implementing best practice in customer complaint handling within a public sector organisation; Promoting excellent customer service within a public sector organisation; Customer service within a public service organisation: graded unit 1.

Entry Requirements

No formal entry requirements. Competency in communication, numeracy and IT skills to SCQF Level 5 would be an advantage. Interview.

Progression Routes

You may progress to further PDAs or HN units in related areas.

Start Date

Contact institution

Qualification

Other

Study Method

Part time (evening)

Course Length

Contact institution

Department

Business

SCQF Level

8

Cost

£294.00