Applying the principles of customer service within a public sector organisation; Implementing best practice in customer complaint handling within a public sector organisation; Promoting excellent customer service within a public sector organisation; Customer service within a public service organisation: graded unit 1.
No formal entry requirements. Competency in communication, numeracy and IT skills to SCQF Level 5 would be an advantage. Interview.
You may progress to further PDAs or HN units in related areas.
Part time (evening)