Certificate in Principles of Customer Service (Level 2)

North East Scotland College


Off campus


This course is designed for a wide range of learners, who want to raise their knowledge and understanding of the key areas of customer service and will allow learners to successfully engage with a diverse range of customers in a variety of situations. It outlines the procedures, practices and legislation related to customer service delivery, as well as how to identify and satisfy customer needs. It explores the customer service role and policies/procedures in place within an organisation, the principles and practices of delivering excellent customer service and communication with customers and handling information.

The course is accredited by the NCFE - a national awarding organisation. For more information please visit the NCFE website.

Entry Requirements

There are no formal entry requirements for this course, but you should have the minimum level of literacy and numeracy necessary to use the distance learning materials and to complete the assessment tasks.

Start Date




Study Method

Distance and Flexible learning

Course Length

12 months


Business and Management

SCQF Level