Dealing with unfair treatment at work
You may be able to solve the problem informally:
- talk to your line manager or supervisor; you may be able to settle the matter straight away
- contact a trade union representative (if you have one) for advice
- if necessary, make a formal complaint through your company’s grievance procedure.
All employers must have legal procedures for dealing with grievance, dismissal and disciplinary action and all employees must use these procedures to make a formal complaint.
You and your employer should consider mediation by a third party at all stages. The following points are a brief description of the steps involved in dealing with a grievance (from the ACAS Code of Practice 1, March 2015).
- You should complain to your employer in writing.
- Your employer must arrange a meeting to discuss your grievance, without unreasonable delay, and inform you in writing.
- When attending, you may be accompanied by a companion - a fellow worker, trade union representative or an official employed by a trade union.
- Afterwards, your employer should decide on any action they intend to take to solve the grievance and inform you in writing.
- You may appeal against this decision, which has to be done in writing and without unreasonable delay. The employer's decision on the appeal is final.
If you are not satisfied, you may then be able to take your complaint further, perhaps to an employment tribunal.
More details of disciplinary and grievance procedures are to be found on the websites:
Information on employment tribunals is on the GOV.UK website.
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