Customer Experience


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Job Description

We offer a huge variety of roles within Customer Experience which include Customer Service specific positions. These would involve you working in our contact centres where you can expect to be undertaking essential tasks such as answering the calls from customers using BT's Emergency Services (999 and 112). You could be helping customers with technical and connection issues or speaking with our existing customers to help with the essential business of keeping their business! Our sales team provide products and services to our new customers and process orders. If you’re ambitious, energetic, enthusiastic and want to be part of a growing business then our roles are for you! 

Entry Requirements

4 subjects at National 5 including English and Maths (by September 2018).


BT will provide you with a world class training experience. You just need to be customer focused, and be willing to get stuck in.

Qualifications Achieved

Relevant qualifications.