Institutional Manager

An institutional manager ensures that places such as residential homes, nursing homes and university and college residences are kept clean and well maintained.

The Work

You could be:

• hiring and supervising staff and organising staff training


• making up staff rotas


• making sure accommodation is clean and properly maintained


• arranging laundry services and linen supplies


• working with catering staff to plan menus


• organising contractors to maintain the building


• planning the budget, taking payments from residents, settling bills and making sure the accounts balance


• giving information, advice and support to residents and their families and dealing with complaints.

Conditions

• You work irregular hours including early mornings, evenings, weekends and public holidays.


• You might be on call sometimes while off duty.


• You might have to live-in on a part time or full time basis.

Getting In

You can enter institutional management in several ways.

• A degree or Higher National Diploma (HND) in hospitality management. Entry requirements for a degree course are usually 3-4 Highers and for an HND 1-2 Highers.


• A management trainee programme with part time study to do a relevant Scottish Vocational Qualification (SVQ) or management qualification.


• Gaining experience in residential care work and then getting promotion to management.


• To work in this job you may have to declare any criminal convictions. Certain types of conviction may prevent you from getting in. Contact Disclosure Scotland for details.


• A driving licence may be essential.

What Does It Take?

You need to be:

• a strong leader and motivator


• a good organiser, planner and communicator


• decisive


• observant


• able to assess patient's care needs


• able to work within a budget


• patient to deal with those who are slow or confused


• skilled in IT and able to keep accurate records


• able to remain calm under pressure.

Training

While working you can study for SVQ Level 3 Hospitality Supervision or Level 4 Leadership and Management for Care Services.

Getting On

• After experience you could apply for promotion to a post as a regional manager in charge of a number of centres.


• You could also apply for management in the National Health Service (NHS) or in the private healthcare sector.

Pay

The figures below are only a guide. Actual pay rates may vary, depending on:

• where you work


• the size of company or organisation you work for


• the demand for the job.

More Information

Addresses

The following organisation(s) may be able to provide further information.